IT Systems Administrator

ABOUT THE EMPLOYER

Our client has been serving customers and producing world class industrial equipment since 1833. From steam engines to warship propulsion to the world’s best known engine and compressor brands, the company has been a mainstay of industry for nearly 200 years. As the foremost service provider, advancing the world through expertise, innovation, and unwavering support, they are committed to delivering safe and reliable energy to the world.

WHAT WILL YOU WORK ON?

This role is responsible for supporting both infrastructure systems and end-user technology needs, including Windows Server environments, virtualization platforms, network infrastructure, security appliances, and endpoint devices. The ideal candidate will have strong technical expertise across server administration, networking, and desktop support, combined with excellent problem-solving abilities and customer service skills.

Key Responsibilities:

Infrastructure Administration & Support:

• Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and file/print services

• Manage and support virtualization platforms such as VMware and Hyper-V, including VM provisioning, monitoring, and troubleshooting

• Configure, monitor, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points

• Support network security appliances such as Fortinet FortiGate firewalls, Meraki devices, and VPN solutions

• Administer Microsoft 365/Office 365 environments, including user licensing, Exchange Online, SharePoint, Teams, and security/compliance features

• Perform routine maintenance, updates, and patches for servers, network devices, and security systems

• Monitor system performance and proactively address potential issues before they impact operations

• Assist with infrastructure projects including server deployments, network upgrades, and system migrations

End-User Support:

• Provide technical support for Windows11 workstations, laptops, and mobile devices

• Troubleshoot hardware and software issues for end users across the organization

• Configure and deploy endpoint devices, including image management and software installations

• Support Microsoft 365 applications, email systems, and collaboration tools

• Manage user accounts, permissions, and access rights in Active Directory

• Respond to support tickets and service requests in a timely and professional manner

Documentation & Collaboration:

• Create and maintain technical documentation for systems, processes, and procedures

• Document infrastructure configurations, network diagrams, and troubleshooting guides

• Collaborate with other IT team members on projects and complex technical issues

• Participate in change management processes and coordinate maintenance windows

• Contribute to knowledge base articles and internal training materials

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience (5+ years)

• 2-4 years of experience in IT support with exposure to both infrastructure and end-user support

• Strong knowledge of Windows Server administration (Active Directory, DNS, DHCP, Group Policy)

• Experience with virtualization technologies (VMware, Hyper-V, or similar)

• Understanding of TCP/IP networking, VLANs, subnetting, and basic routing concepts

• Familiarity with network security appliances such as firewalls, VPNs, and wireless controllers (Fortinet, Meraki, or similar platforms)

• Proficiency with Windows 10/11 desktop support and troubleshooting

• Experience with Microsoft 365/Office 365 administration

• Strong problem-solving and analytical skills

• Excellent communication and customer service abilities

• Ability to work independently and as part of a team

ARE THERE ANY OTHER REQUIREMENTS?

• Industry certifications such as CompTIA Network+, Security+, Microsoft certifications (MCSA, MCSE, Azure), or vendor-specific certifications (Fortinet NSE, Cisco CCNA, VMware VCP)

• Experience with backup and disaster recovery solutions

• Knowledge of scripting languages (PowerShell, Python, or Bash)

• Experience with monitoring tools and ticketing systems

• Familiarity with cloud platforms (Azure, AWS, or Google Cloud)